FAQs

Do I need a customer account to make an online purchase?

It is not mandatory to have an account for placing an order, you can order as a guest. However, you will not be able to track the status of the order, save your information for next time or consult your purchase history. So, we recommend you to create one.

To register, click here.

Which are the benefits of creating an account?

The are numerous benefits from creating an account in our site: you will be able to place an order quicker, to save your personal information and register different shipping addresses, to track your order status and access your purchase history and to ask for a return easily.

Click here to create a customer account.

How can I recover or change my password?

Click here, then click on "Forgot your password". Just enter your email address and we’ll send you a link to reset your password.

We can also restore it for you. Do not hesitate to contact us for help.

How can I track my order if I haven't placed it through my customer account?

You will receive an email from our carrier with your tracking number and the estimated delivery date. You can also contact our Customer Service Department to obtain a customized tracking of your order.

How can I track my order if I haven't placed it through my customer account?

You will receive an email from our carrier with your tracking number and the estimated delivery date. You can also contact our Customer Service Department to obtain a customized tracking of your order.

What should I do to receive your news and promotions?

At the bottom of each page of our website you will find a space to subscribe to our newsletter. You just have to enter the email address to which you want us to send you our newsletters. Once you are subscribed, you will benefit from discounts and exclusive promotions. Do not miss out on this opportunity!

Is your website secure?

You can make your purchases with complete confidence. The transactions carried out on our site are 100% secure.

What payment methods do you accept?

Our online store offers several payment methods: Visa, Visa Electron, MasterCard, American Express, Paypal, Apple Pay and (https://www.faconnable.com/en_us/klarna-landing.html). In addition to these payment methods, there are local methods that vary depending on the country where the order is to be sent to.

What should I do if the payment is refused?

If your payment has been declined, this may be for varied reasons. We recommend you to retry the operation using another bank card or using Paypal. If the problem persists, please contact our Customer Service Department . We will do our best to help you.

How can I use my discount code online?

Simply enter the code when you make your purchase and the discount will be applied automatically.

Questions regarding Shipping & Delivery?

See all the details here

Questions regarding Returns & Refunds?

See all the details here

How do I know if a particular item or size will be replenished?

We replenish our products every week. Do not hesitate to contact our Customer Service Department for specific details.

How do I know which size to buy?

You will find a size guide on each of our product pages to help you choose the right size. This guide will enable you to match your measurements to the sizes recommended for the item in question. If you would like more specific information, please contact our Customer Service Department .

What is the difference between the different fits?

We market 3 different fits at Façonnable:

- Club Fit: This is a shirt that is cut with more room over the torso while retaining a modern, stylish look. It is the longest and most classic cut at Façonnable. It is worn tucked into the trousers.

- Contemporary Fit: Midway between the Club fit and the Slim fit, the Contemporary shirt is cut close to the body at the shoulders while still allowing comfort. Being shorter than the Club fit, it is worn over the trousers for a modern look.

- Slim Fit: This is the most fitted cut created by Façonnable. Thanks to the darts in the back and the use of stretch fabrics, this shirt will adapt to your shape and is particularly flattering for V-shaped torsos.

Do you offer a clothing alteration service?

Yes, all our brick-and-mortar stores have this service. We invite you to go to your nearest store for a personalised service. Our stores.

Where can I find items from previous collections?

To find items from previous collections, we invite you to go to our outlet stores. Our Outlets.

Where is my nearest store?

To find your nearest store, click here.

Where can I find store opening hours?

Opening hours vary from one store to another. Contact our Customer Service Department to find out more or call your nearest store directly. Our stores.

I have a shop and I would like to sell your brand. Who can I contact?

Contact our Sales Department at assistanceclient@faconnable.com.