Shipping & Delivery

To which countries do you deliver?

We deliver free of charge to more than 20 countries and are making our best everyday for improving our international coverage.

Nowadays we deliver to United States, France, United Kingdom, Belgium, Spain, Germany, Switzerland, Luxembourg, Netherlands, Italy, Portugal, Austria, Finland, Sweden, Denmark, Estonia, Greece, Ireland, Monaco, Norway, Romania and Turkey.

Please note that, among the countries we deliver to, there are some exceptions: The French DOM-TOMs, Madeira, The Channel Islands, Gibraltar, Ceuta, Melilla and The Canary Islands. Find out more.

Is delivery free of charge?

We are pleased to offer free shipping in orders exceeding the amount of $295. Deliveries of orders below this amount will be charged at our standard rate of $14.

Is there a maximum purchasing amount for US orders?

Yes. To guarantee the quality of the shipment there is a maximum shopping cart amount of $795. If you reach this amount, please place a second order or contact us at assistanceclient@faconnable.com.

How can I track my order?

Our partner DHL will inform you about your order status by SMS.

What is the delivery time?

Delivery times vary depending on the area the order is being sent to. Usually the it takes from 2-8 working days.

What happens if I am not at home when my order is delivered?

A second delivery attempt is made. Our carrier can also leave your package at a nearby Collect Point. You will be informed by email.

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