Do I need a customer account to make an online purchase?
It is not mandatory to have an account for placing an order, you can order as a guest. However, you will not be able to track the status of the order, save your information for next time or consult your purchase history. So, we recommend you to create one.
Which are the benefits of creating an account?
The are numerous benefits from creating an account in our site: you will be able to place an order quicker, to save your personal information and register different shipping addresses, to track your order status and access your purchase history and to ask for a return easily.
Click here for creating a customer account.
How can I recover or change my password?
Click here and enter your email account. You will receive in your mailbox an email with a link to restore your password.
We can also restore it for you. Do not hesitate to contact us for help.
How can I track my order if I haven't placed it through my customer account?
You will receive an SMS from our partner, DHL, with your tracking number and the estimated delivery date. You can also contact our Customer Service Department to obtain a customized tracking of your order.
What should I do to receive your news and promotions?
At the bottom of each page of our website you will find a space to subscribe to our newsletter. You just have to enter the email address to which you want us to send you our newsletters. Once you are subscribed, you will benefit from discounts and exclusive promotions. Do not miss out on this opportunity!