Shipping & Delivery

To which countries do you deliver?

We deliver free of charge to more than 20 countries and are making our best everyday for improving our international coverage.

Nowadays we deliver to France, United States, United Kingdom, Belgium, Spain, Germany, Switzerland, Luxembourg, Netherlands, Italy, Portugal, Austria, Finland, Sweden, Denmark, Estonia, Greece, Ireland, Monaco, Norway, Romania and Turkey.

Please note that, among the countries we deliver to, there are some exceptions: The French DOM-TOMs, Madeira, The Channel Islands, Gibraltar, Ceuta, Melilla and The Canary Islands. Find out more.

Is delivery free of charge no matter the amount of the order?

We are pleased to offer free shipping regardless the total sum of your order.

How can I track my order?

Our partner UPS will inform you by email about your order status.

What is the delivery time?

Delivery times vary depending on the country the order is being sent to. 2 working days for France and Spain. 4 working days for Belgium and the United Kingdom. A maximum of 5 working days for the rest of countries.

Can I have my order delivered to a store?

No, but with faconnable.com, you can easily receive your order directly at home or at your workplace without having to travel and without shipping costs!

What happens if I am not at home when my order is delivered?

A second delivery attempt is made. Our carrier can also leave your package at a nearby Collect Point. You will be informed by email.

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