Most frequent questions

We deliver free of charge to more than 20 countries and are making our best everyday for improving our international coverage.

Nowadays we deliver to United States, France, United Kingdom, Belgium, Spain, Germany, Switzerland, Luxembourg, Netherlands, Italy, Portugal, Austria, Finland, Sweden, Denmark, Estonia, Greece, Ireland, Monaco, Norway, Romania and Turkey.

Please note that, among the countries we deliver to, there are some exceptions: The French DOM-TOMs, Madeira, The Channel Islands, Gibraltar, Ceuta, Melilla and The Canary Islands. Find out more.
We are pleased to offer free shipping regardless the total sum of your order.
Our partner UPS will inform you by email about your order status.
You can return an item or the entire order free of charge within a maximum of 30 days. We do not carry out exchanges via our online Shop, but we encourage you to return the item/s you would like to exchange and then place a new order with the desired items.

Log in to your customer account, by clicking here. Go to the "REQUEST NEW RETURN" section and select the order for which you wish to return one or several items. If you don't have a customer account and you have purchased as a guest, you can access the return form by clicking here.

Once you have completed the form correctly, you will receive an email within 24 hours with instructions for the return.