Terms and Conditions
Terms & Conditions
Welcome to Façonnable.com (the “Site”). This document contains the Conditions regulating the sale of the products presented on this site by the company: Façonnable Spain SL.
PLEASE READ THE TERMS CAREFULLY BEFORE USING THE SITE OR ORDERING ANY PRODUCTS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITE AND/OR ORDER ANY PRODUCT. BY USING THE SITE AND/OR ORDERING ANY PRODUCT YOU ARE ACKNOWLEDGING THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THE TERMS.
If you have any questions about these terms & conditions or you want to make a claim, please contact our Customer Service by sending an e-mail to email@example.com or calling to the phone number +33 1 44 54 55 23 during customer attention hours (Monday to Friday from 9h to 18h*, excepting bank holidays in which our Customer Service shall be inoperative).
*(Local time in Paris / GMT+1)
1. About Façonnable
Façonnable Spain SL is a registered company under company number B85318137. Our VAT number is B85318137. Our contact details are the following: 403-405 carretera Laurea Miro, 08980, Sant Feliu de Llobregat – Barcelona, SPAIN
2. Service availability
The Site and the related Products are only intended for individuals resident in the following serviced countries:
Metropolitan France*, Germany, Belgium, Luxemburg, Netherlands, UK*, Italy, Spain*, Portugal, Switzerland, Austria, Finland, Sweden, Denmark, Estonia, Greece, Irland, Monaco, Norway, Romania and Turkey . *Are excluded from our services: French DOM-TOM, Madeira, Channel Islands, Gibraltar, Ceuta, Melilla and Canary Islands.
Façonnable does not accept orders of Products from individuals resident or located outside said Serviced Countries.
3. Orders of Products by end users only
The orders of Products placed through the Site are exclusively intended for end users for personal and non-commercial purposes, excluding any resale of Products in any manner. The resale and/or distribution of Products obtained through the Site are exclusively prohibited by these Terms.
4. About You
By using the Site or placing an order of Products through this Site, you warrant that:
- You are legally capable of entering into binding contracts;
- You are at least 18 years old, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into and be legally bound by these Terms. In any case, you warrant that you are at least 13 years old, as the Site is not intended for children under 13. If you are under 13 years of age, then please do not use the Site;
- You are using the Site or placing an order of Products for personal and non-commercial purposes;
- You are resident or located in one of the Serviced Countries; and
- You are accessing the Site from that Serviced Countries.
5. Reservation of Right to Modify These Terms
Façonnable reserves the right to modify the Site and the Terms at any time, in particular to reflect changes in market conditions affecting our activities, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in Façonnable system's capabilities. Subject to article 24.1 below, in the event that Façonnable modifies the Terms, Façonnable’s revised Terms shall be effective immediately upon the posting on the Site of such revised Terms. Your continued use of the Site following the posting of any revised Terms shall be deemed to conclusively indicate your acceptance of such revised Terms. Accordingly, you should - and undertake to - periodically re-review these Terms.
6. Your Privacy
7. Usage Restrictions & Limited License
This Site contains or uses certain contents and material, including written materials, third party information, software, source and/or object code, data, images, video, music, sounds, trademarks, text, graphics, logos, button icons, audio clips, digital downloads, data compilations, patents (collectively “Content”), which is derived in whole or in part from material supplied by Façonnable and other sources or is the property of Façonnable or its content suppliers, and may be protected by the applicable national and international copyright and intellectual property laws and other laws, rules and regulations. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any Content without Façonnable’s prior written permission.
Façonnable does not permit the use of its trademarks, intellectual property rights, names or its products names in advertising, as an endorsement for any product or service or for any other commercial purpose without express prior written permission. Similarly, Content may not be used without express prior written permission.
You may not remove any copyright, trademark or other intellectual property or proprietary notice contained on the Site or any of the Content.
You may use the Site and the Content offered on the Site only for personal, non-commercial purposes and in accordance with the Terms. You may use Content offered for downloading (if any) for personal and non-commercial use only and subject to the rules that accompany that particular Content.
You may not use any Content in a manner that exceeds the rights granted for your use of the Content.
You may not use any data mining software, robots, spiders, web-crawlers, or similar data gathering and extraction tools on the Content, frame any portion of the Site or the Content, or reproduce, reprint, copy, store, publicly display, broadcast, transmit, modify, translate, port, publish, sublicense, assign, transfer, sell, loan, or otherwise distribute the Content without Façonnable prior written consent.
You may not circumvent any mechanisms included in the Content for preventing the unauthorized reproduction or distribution of the Content.
8. Acceptable use of the Site
You may use the Site for lawful purposes only. You may not submit or transmit through the Site any material of any kind, or otherwise engage in any conduct that:
- violates or infringes the rights of Façonnable or any third party including, without limitation, the patent, trademark, trade secret, copyright, publicity/privacy or any other intellectual property or proprietary rights of any third party;
- is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, or contains explicit or graphic descriptions, or accounts, of sexual acts or is obscene/pornographic;
- victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
- impersonates any person, business or entity, including Façonnable and its employees and agents;
- contains viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, or otherwise permit the unauthorized use of a computer or computer network;
- encourages conduct that would constitute a criminal offense, or that gives rise to civil liability;
- violates these Terms or any other guidelines or policies posted on the Site;
- could damage, disable, overburden, or impair Façonnable’s or its internet hosting provider ’s servers or networks, or interfere with the operation, or any other party’s use and enjoyment, of the Site.
You may not attempt to gain unauthorized access to the Site or any services, user accounts, computer systems or networks, through hacking, password mining or any other unauthorized means and you may not reverse engineer, decompile or disassemble the Site or any Content.
You may not use the Site or any communication tools made available to you through the Site to transmit, directly or indirectly, any unsolicited bulk communications (including e-mails and instant messages). You may not harvest information about Façonnable’s users for the purpose of sending, or to facilitate the sending, of unsolicited bulk communications.
9. Terms of Ordering, Shipping and Returns
For each order of Products through the Site, you will be requested to confirm your acceptance of the Terms applicable on the date of the order.
After placing an order of Products, you will receive an e-mail from Façonnable acknowledging that Façonnable has received your order of Products. In any case, all orders are subject to product availability; if supply or stock difficulties arise, we will refund you any amount that you may have paid.
We also inform you that if you want to receive the invoice of your order, you will have to contact our Customer Service* who will send it by email as soon as possible after reception of your order.
9.2 Serviced Countries:
The Site may be used to order a selection of Products from Façonnable online through the Internet from the Serviced Countries only.
Only residents situated in Serviced Countries may order Products on the Site, and the delivery zone for Products ordered via the Site is restricted to the Serviced Countries.
Façonnable reserves the right to cancel any order of Products or will not be obliged to supply any Products' order placed by a person Façonnable has reasonable cause to suspect that such person has violated these Terms, or is engaged in any fraudulent activity or for any other legitimate reason.
Products purchased on the Site may only be shipped to locations in the Serviced Countries. Any delivery address situated outside the Serviced Countries will be refused during the ordering process.
If you are unsatisfied with your order of Products, you may cancel your order at any time within thirty (30) days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products. Return costs are free of charge for our customers.
To request a new return, log in to your customer account, by clicking here. Go to the 'REQUEST NEW RETURN' section and select the order for which you wish to return one or several items. If you don’t have a customer account and you have purchased as a guest, you can access the return form by clicking here.
Once you have completed the form correctly, you will receive an email within 24 hours with instructions for the return.
You will find a label from our UPS partner attached to this email. You must print this label and stick it on the return package. You can then leave your package at a UPS Point Relais or notify us of the morning or afternoon that suits you best for scheduling pickup.
It may take a few days before the return package is received at our warehouse in Spain. Once your package has been processed, you will receive an email notification and the refund to your bank account as soon as possible.
9.5 Additional notes:
During the Christmas Season, the return period is extended until 31/01.
All the items you wish to return from the same order must be returned in a single mailing.
The product must be returned in the same conditions as those it had when it was sent.
If you have been given a gift together with the product you wish to return, this must also be returned in the same conditions. Otherwise you will be debited the amount corresponding to the value of the gift.
Returns of goods carried out by means different from the one described herein shall not be accepted.
Refunds will be issued only for properly returned items.
Returns can only be processed for products acquired at our on-line shop.
If you have any queries, please contact us by means of our contact form or our Customer Service.*
* by sending an e-mail to firstname.lastname@example.org or calling to the phone nº +33 1 44 54 55 23 during customer attention hours (Monday to Friday from 9h to 18h, excepting bank holidays in which our Customer Service shall be inoperative).
10. Price and payment
10.1 Price of Products
The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error.
These prices are in Euros and exclude delivery costs.
Prices may change from time to time, but changes will not affect orders in respect of which Façonnable has already sent you a Confirmation.
10.2 Shipping Costs
Shipping costs are free of charge for our customers.
Deliveries will be handled by UPS, an express carrier. The delivery times will generally be of a maximum of 6 working days.
These periods may vary according to the specific circumstances of each order, such as the availability of the product chosen or the mailing area. Likewise, in exceptional circumstances the delivery time may be altered by incidents or difficulties in the delivery of the merchandise.
10.3 Import duty
If you order Products from the Site, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be sole responsible for payment of any such import duties and taxes. Please note that Façonnable has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. Façonnable will not be liable for any breach by you of any such laws.
Orders delivered to Switzerland, Turkey and Norway are subject to import duties.
Façonnable accepts payment with:
- Visa Electron
- American Express
10.5 Gift Card General Conditions
Façonnable Gift Card is a pre-paid card that can be purchased at Façonnable stores in France, Belgium and Monaco (list below).
The balance can be spent partially or totally for the services and merchandise for sale at Façonnable stores in France, Belgium and Monaco (department stores and online store excluded).
This Gift Card can only be presented in Façonnable boutiques, and cannot be used for purchases by phone, mail or internet.
Façonnable Gift Card can be subscribed for any amount between 75€ and 500€.
This Card will not be replaced in case of loss or theft.
Façonnable won’t be responsible for its loss, theft or damage.
It is not refundable and cannot be exchanged for cash.
Façonnable Gift Card will lose its validity if it is not used for 24 consecutive months.
- FAÇONNABLE MEGEVE 7, PLACE DE L'EGLISE, MEGEVE, 74120
- FAÇONNABLE ST. GERMAIN: 174, BOULEVARD ST. GERMAIN, PARIS, 75006
- FAÇONNABLE MARBEUF: 27, RUE MARBEUF, PARIS, 75008
- FAÇONNABLE LYON: 30, RUE DU PRESIDENT EDOUARD HERRIOT, LYON, 69001
- FAÇONNABLE PARADIS NICE: 7-9, RUE PARADIS, NICE, 06000
- FAÇONNABLE ST. TROPEZ: PLACE DE LA GARONNE, SAINT TROPEZ, 83990
- FAÇONNABLE BORDEAUX: 37, COURS DE L'INTENDANCE, BORDEAUX, 33000
- FAÇONNABLE JOSEPH VERNET AVIGNON: 30, RUE JOSEPH VERNET, AVIGNON, 84000
- FAÇONNABLE ANTIBES CANNES: 100, RUE D'ANTIBES, CANNES, 06400
- FAÇONNABLE AIX EN PROVENCE: 44, COURS MIRABEAU, AIX EN PROVENCE, 13100
- FAÇONNABLE OUTLET LA VALLÉE: 100, RUE D'ANTIBES, CANNES, 06400
- FACONNABLE OUTLET TROYES: C.C. MC ARTHUR GLEN TROYES, UNIT 50, VOIE DU BOIS, TROYES, 10150
- FAÇONNABLE LITORAL KNOKKE: KUSTLAAN, 101, KNOKKE LE ZOUTE, 8300
- FAÇONNABLE WATERLOO BRUSSELS: BOULEVARD DE WATERLOO, 45, BRUSSELS, 1000
- FAÇONNABLE MOULINS MONACO: 23, BOULEVARD DES MOULINS, MONACO, 98000
11. Ownership and Title Retention
The ordered Products remain the property of Façonnable and no property in or title to the ordered Products shall pass to you until full payment for the Products has been effectively received by Façonnable.
12. Façonnable refunds policy
When you return a Product to Façonnable because you have cancelled the order within the thirty-day period (see article 9 above), Façonnable will process the refund due to you as soon as possible. Refunds to you will be made within 28 days of us receiving the items back. Façonnable will refund the price of the Product in full.
Façonnable will usually refund any money effectively received from you using the same method originally used by you to pay for your order. However, Façonnable reserves the right to refund any money effectively received from you using another same method than the method originally used by you to pay for your order.
Products and related prices are valid as seen on the Site, subject to availability. Information about the availability of the Products will be given during the Products ordering process.
Exceptionally, amendments may be made, especially in cases of simultaneous orders of the same Products by several customers, even if the relevant Confirmation has been sent to you. If a product is unavailable after ordering, you will be informed by email or by phone as soon as possible. You will then be able to order an alternative from Site or cancel your order. If you choose to cancel your order, you will be refunded immediately if your charge or credit card has been debited.
Façonnable reserves the right to change at any time and without any notice the Products proposed on the Site.
14. Written communications
Applicable laws, rules or regulations may require that some of the information or communications Façonnable sends you should be in writing. When using the Site, you accept that communication with Façonnable will be mainly in electronic form. Façonnable will contact you by e-mail or provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Façonnable provides to you electronically comply with any legal requirement that such communications be in writing.
15. Information available on the Site
Façonnable does not guarantee, and assumes no responsibility for, the accuracy, timeliness, correctness, or completeness of the Content. Any conclusions that users draw from the information presented on the Site are their own and are not to be attributed to Façonnable. You agree that you must evaluate, and bear all risk associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.
16. Your User Account
In the event that you create an account or profile through the Site and are provided with user identification names, numbers or codes and/or passwords (“Access Credentials”) in connection with your use of this Site, you agree to keep your Access Credentials strictly confidential and not share them with anyone else. You are responsible for any misuse of the Site or any Content by anyone using your Access Credentials. Accordingly, you should take affirmative precautions to ensure that no one else uses your Access Credentials or gains unauthorized access to your Access Credentials. It is your responsibility to notify Façonnable if your Access Credentials need to be changed or cancelled because (i) your Access Credentials have been or may be compromised, or (ii) you detect any unauthorized use of your Access Credentials. Façonnable may terminate your access to, and use of, the Site immediately and take any other appropriate legal action if you, or anyone using your Access Credentials, violates these Terms.
18. Disclaimer of Warranties
Façonnable warrants to you that any Product purchased through the Site is of satisfactory quality.
THE CONTENT AVAILABLE ON THE SITE IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, FAÇONNABLE DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
FAÇONNABLE DOES NOT WARRANT THAT THE SITE, THE CONTENT OR ANY SITE FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, FREE OF VIRUSES WORMS, TROJAN HORSES, OTHER DESTRUCTIVE MATERIAL OR OTHER HARMFUL COMPONENTS OR THAT DEFECTS WILL BE DISCOVERED AND/OR CORRECTED.
FAÇONNABLE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE CONTENT AVAILABLE ON THE SITE OR IN THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE. YOU (AND NOT FAÇONNABLE) ASSUME THE ENTIRE COST OF ALL NECESSARY FOR YOU TO ACCESS AND USE THE SITE.
FAÇONNABLE'S LIABILITY RESULTING FROM THE CONTRACT, THE PRODUCTS AND YOUR USE OF THE SITE IS EXPRESSLY EXCLUDED IN THE FOLLOWING CASES:
- FOR FRAUD OR FRAUDULENT MISREPRESENTATION BY YOU; OR
- FOR ANY DELIBERATE BREACHES OF THE TERMS BY YOU.
19. Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL FAÇONNABLE, ITS SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE CONTENT AND/OR SITE. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT FAÇONNABLE IS NOT LIABLE FOR ANY CONDUCT OF ANY USER.
IN PARTICULAR, FAÇONNABLE IS NOT RESPONSIBLE FOR INDIRECT LOSSES WHICH HAPPEN AS A SIDE EFFECT OF THE MAIN LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME, REVENUE, PROFITS, OR BUSINESS.
20. Events outside Façonnable control
Façonnable will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under the Terms of any applicable laws, rules or regulations that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- Impossibility of the use of public or private telecommunications networks; and
- The acts, decrees, legislation, regulations or restrictions of any government.
Façonnable's performance under the Terms of any applicable laws, rules or regulations is deemed to be suspended for the period that the Force Majeure Event continues, and Façonnable will have an extension of time for performance for the duration of that period.
You agree to defend, indemnify, and hold harmless Façonnable and its owners, principals, affiliates, subsidiaries licensors and licensees and their directors, officers, employees, contractors and representatives from any and all liabilities, claims, judgments and expenses, including attorney’s and expert’s fees and court costs, that arise from (i) your use or misuse of the Site; (ii) your violation of these Terms; (iii) your violation of any law or third party right, including without limitation any third party’s patent, trademark, trade secret, copyright, publicity/privacy or other intellectual property or proprietary rights of any third party; and/or (iv) any use or misuse of your Access Credentials.
Façonnable will give you notice in the event of an indemnifiable event. Façonnable reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Façonnable in asserting any available defenses. This defense and indemnification obligation will survive the termination or expiration of these Terms and your right to use the Site.
22. Applicable Terms & Termination
22.1 Applicable Terms
These Terms are, as between you and Façonnable, effective from the first time you use the Site. Amended Terms concerning the use of the Site in accordance with article 5 above will apply upon the posting on the Site of such revised Terms.
Relevant provisions of the Terms applicable to Products and order of Products, delivery of ordered Products, shipping of ordered Products, payment of ordered Products, returns of ordered Products and related representation and warranties are those effective on the date you placed the relevant order of Products followed by the relevant Confirmation, unless any change to the Terms is required to be made by applicable laws, rules or regulations (in which case it can apply to orders previously placed by you), or if Façonnable notifies you of the change to the Terms before Façonnable sends you the relevant Confirmation (in which case you will be provided with the right to cancel the relevant Order if you do not agree with the revised Terms).
In terms of non-compliance by you of any of provisions of the Terms or applicable laws, rules or regulations applicable to your use of the Site, you agree that Façonnable may at any time, with or without notice, terminate your Façonnable account, or access to the Site.
Without prejudice to Façonnable obligations relating to previous valid and lawful order of Products that you have validly and lawfully placed in accordance with the applicable Terms, termination of your Façonnable account may include (1) removal of access to all Façonnable services, (2) deletion of your password, related information, Access Credentials, files and content associated with your account, and (3) prohibiting further use of the Site.
Without prejudice to your obligations relating to previous valid and lawful order of Products that you have validly and lawfully placed in accordance with the applicable Terms, you are entitled to terminate your Façonnable account at any time, provided that you agree that Façonnable may be under the obligations to maintain and store during a certain period after your termination your Façonnable account information, such as your password, related information, Access Credentials, files and content associated with your account for legal, tax, administrative or other reasons imposed to Façonnable by applicable laws, rules or regulations.
22.3 Surviving provisions
Any restrictions with respect to any Content of - or downloaded from - the Site, the disclaimers and limitations of liabilities, and indemnification obligations, shall survive the termination of these Terms.
23. International Use
Façonnable makes no representation that Content of - or any services or Products available through - the Site are appropriate or available for use in locations outside the Serviced Countries. Accessing the Site from territories where the Site Content is illegal is strictly prohibited. Those who choose to access the Site from locations outside Serviced Countries do so at their own risk and at their own discretion, and are responsible for compliance with all applicable local laws, rules and regulations.
24. Applicable law
These terms & conditions are redacted in English.
If any of these conditions or any of the precepts should be considered invalid, illegal, or cannot be executed in any way by the competent authority, they will be separated from the remaining conditions and precepts which will continue to be valid insofar as this is permitted by law.
24.2 Conflicts resolution policy:
In the event that any controversy arises, the parties will have the option of trying to solve the matter out of Court. If no out-of-Court agreement is reached, the competent Court to solve any such controversies shall be the Court of the place where you (the client) have your residence.
No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Façonnable’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
Unless otherwise specified herein, these Terms constitute the entire agreement between you and Façonnable with respect to your use of the Site and the Products and supersedes all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and Façonnable with respect to subject-matter hereof.
If any of these Terms shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining term.
These Terms, and any rights and/or licenses granted hereunder, may not be transferred or assigned by you, but may be transferred or assigned by Façonnable without restriction, provided that such transfer or assignment of the rights and obligations under the Terms of Façonnable towards you will remain unchanged.