Privacy policy

This privacy policy (the “Privacy Policy”) sets forth the information collection and use practices of Façonnable Spain SL (“Façonnable”) for data collected that Façonnable collects from you - or that you provide to Façonnable - online at the Façonnable website available at the following address: www.faconnable.com and through any of its web pages (the “Site”). This Privacy Policy is subject to Façonnable’s Terms of Use. By accessing, using the Site or ordering any Products (as defined in the Terms of Use ) on the Site, you expressly accept and agree to be bound by this Privacy Policy as the same may be amended from time-to-time in accordance with this Privacy Policy.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THE SITE. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITE AND/OR ORDER ANY PRODUCT. BY USING THE SITE AND/OR ORDERING ANY PRODUCT, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THIS PRIVACY POLICY.

1. Collection of data

What does Façonnable collect and how does it use data about you? In order to:

  • Administer your accounts and subscriptions with Façonnable;
  • Process orders, payments or applications submitted by you;
  • Customise the service Façonnable provides to you through the Site;
  • Administrate or otherwise carry out Façonnable obligations in relation to any agreement you have with Façonnable;
  • Anticipate and resolve problems with any Products supplied to you or ordered by you;
  • Carry out market research and tracking of sales data; and
  • Send you information about Façonnable Products and services (if you have chosen to not oppose to such information).

Façonnable needs to collect and process data about you (including your name, gender, birth date, address, telephone number, email address, and, your password).

Façonnable may ask you for this information through the Site or via one of Façonnable telephone operators. Certain information is collected automatically, as described later in this Privacy Policy.

Although Façonnable does not make it compulsory to provide Façonnable every item of information Façonnable asks for, the more information you volunteer (and the more accurate it is) the better Façonnable can tailor its services for you.

2. Reservation of right to modify the Privacy Policy

Façonnable reserves the right to modify the Site and this Privacy Policy at any time, in particular to reflect changes in market conditions affecting Façonnable activities, changes in technology, changes in relevant laws and regulatory requirements and changes in Façonnable system's capabilities. In the event that Façonnable modifies this Privacy Policy, Façonnable’s revised Privacy Policy shall be effective immediately upon the posting of such revised Privacy Policy on the Site. Your continued use of the Site following the posting of any revised Privacy Policy shall be deemed to conclusively indicate your acceptance of such revised Privacy Policy. Accordingly, you should - and undertake to - periodically re-review this Privacy Policy.

3. Overview of the Site

The Site is intended to individuals resident or located in the Serviced Countries - as defined in the Terms of Use - seeking information concerning Façonnable and its Products. You also may use the Site to order Products - as defined in the Terms of Use - or contact Façonnable with inquiries.

4. Collection and use of Personally Identifiable Information

  • You can currently view the Site without providing any “personally identifiable information”, defined as information such as your name, address, date of birth and other information that can be used to identify you (“Personally Identifiable Information”).
  • The only Personally Identifiable Information about you that Façonnable collects is information that you voluntarily provide to Façonnable through the Site. For example, if you choose to purchase Products offered for sale on the Site, Façonnable will need certain information, including Personally Identifiable Information such as your name, telephone number, address and credit card number in order to process payment for your order. Additionally, you can create user profiles, sign-up to receive newsletters by email, or request to be added to Façonnable mailing list. In such cases you will be asked for your name and email address. You may also be asked for additional information or Personally Identifiable Information to help Façonnable better serves you. Façonnable will use such information and Personally Identifiable Information to, among other things, provide Products, respond to your requests and inquiries regarding Façonnable Products and our company and to send you information about Products that Façonnable thinks might interest you.
  • Generally, Façonnable does not share the Personally Identifiable Information collected - or that you provide to Façonnable - through the Site with third parties unless Façonnable has obtained your prior consent.

    However, Façonnable may share Personally Identifiable Information about you with affiliates and with agents and contractors that assist Façonnable in administering the Site and in providing Products and services to you, in response to legal process or when Façonnable believes that the law requires it (for example, in response to a court order) or to protect the rights, property or safety of Façonnable, the Site, users of the Site and others.

    Façonnable may also disclose Personally Identifiable Information as is necessary to identify, contact or bring legal action against a person or entity who may be violating the Terms of Use, or who may be causing injury to, or interfering with, other users of the Site.

    Façonnable may also disclose Personally Identifiable Information about you to third parties who provide credit payment, reporting, order fulfillment services, and other services on Façonnable behalf.

    In addition, in the event that assets relating to Façonnable are transferred or sold to another entity, Personally Identifiable Information may be transferred to the acquiring entity and/or to potential acquiring entities.

  • Any data about you, including Personally Identifiable Information, may be processed by Façonnable and will be stored on our servers.
  • Any data about you, including Personally Identifiable Information, are kept for ten (10) years.

    You may also request (by sending an e-mail to Façonnable – see article 8 below) to delete your Personally Identifiable Information at any time as soon as your order of Products has been processed and delivered.

    You may ask Façonnable for access to or to correct, update or delete Personally Identifiable Information you have provided to Façonnable (see article 8 below).

    If applicable, you should be sure to provide Façonnable with any updates and changes to your Personally Identifiable Information, including any changes to your postal or e-mail address to ensure that your orders of Products (see Terms of Use) are shipped to the correct address and that Façonnable can contact you about your order of Products if necessary. Façonnable may also retain, for archival or accounting purposes, copies of communications with users of the Site and any response to questions or comments sent to users by Façonnable.

5. Collection and use of non-personally identifiable information

5.1 Information you provide in communications via the Site

Subject to applicable mandatory laws, rules or regulations, Façonnable does not consider any information other than Personally Identifiable Information communicated to Façonnable (e.g., questions, comments, ideas or suggestions) confidential and Façonnable has no obligations of confidentiality to you with respect to such information as long as such information is not Personally Identifiable Information.

You understand and agree that anything you transmit to Façonnable may, subject to applicable law, be used by Façonnable for other purposes than those listed in article 4 above.

Furthermore, Façonnable is free to use or appropriate any ideas, concepts, know-how, processes or techniques contained in any communication you send via the Site (including via any email address posted on the Site) for other purposes than those listed in article 4 above including, but not limited to, developing, manufacturing, marketing and selling Products and service using such ideas, concepts, know-how, processes or techniques.

5.2 Additional information collected by Façonnable on the Site

Façonnable collects certain anonymous and aggregated information in anonymous and/or aggregate form in order to collect data such as the total number of visits to the Site and the number of visitors to each page of the Site (“Anonymous and Aggregated Information”). Façonnable uses Anonymous and Aggregated Information, especially, to understand how visitors use the Site so that Façonnable may improve it. Façonnable may also share this Anonymous and Aggregated Information with Façonnable’s affiliates, with agents and contractors and third parties (as described in this Privacy Policy).

5.3 Log Files

As is true of most website hosts, the Site gathers certain information automatically and stores it in log files. This information includes user’s internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. Façonnable uses this information, which does not identify individual users, to analyze trends, administer the Site, and track users’ movements around the Site. Façonnable does not link this automatically-collected data to Personally Identifiable Information.

5.4 Cookies

A “cookie” is a piece of information that a web server may place on your computer when you visit a web site. Cookies are commonly used by web sites to improve the user experience. Many cookies last only through a single web site session or visit (session cookies). Others may have an expiration date or may remain on your computer until you delete them (persistent cookies).

Façonnable uses cookies or similar devices for a number of purposes, such as maintaining continuity during a user session, to gather data about the usage of the Site for research and other purposes and to enable the relevant servers to recognize your computer so that your preferences and/or authentication credentials can be recognized so that you do not have to provide this information every time you return to the Site.

You can decide if and how your computer will accept a cookie or delete the cookies used in your computer by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain of the Site’s features.

Façonnable may occasionally use other companies to set cookies on the Site and gather cookie information for Façonnable. In some cases Façonnable may also use another company to operate web servers for the Site. Façonnable will use the cookie information gathered by these companies in the same manner as stated above.

6. Links

Façonnable may place hypertext links on the Site that connect to third party websites. Façonnable has no control over these linked sites or their content. Your use of such linked sites will be subject to such sites’ terms of use and privacy policies and not Façonnable’s Terms of Use or Privacy Policy, so be sure to read them before using such sites or transmitting any information to such sites.

Façonnable cannot be responsible for any third party, or its affiliates or agents, failing to use your personal data in accordance with such third party's privacy policy, or any contractual or other legal obligations to which such third party, its affiliates or agents, may be subject.

7. Security

Façonnable follows generally accepted industry standards to protect the Personally Identifiable Information submitted to or collected by Façonnable. No method of electronic storage, however, is 100% secure. Therefore, while Façonnable strives to use commercially reasonable means to protect any Personally Identifiable Information you submit - or is collected - through the Site, Façonnable cannot guarantee absolute security

8. Updating your Personally Identifiable Information

If you need to update, correct or delete (without prejudice to your obligations resulting from your order of Products in accordance with the Terms of Use) any Personally Identifiable Information that you have provided Façonnable through the Site, please contact our Customer Service by sending an e-mail to assistanceclient@faconnable.com or calling to the phone number +33 1 44 54 55 23 during customer attention hours (Monday to Friday from 9 h to 16 h*, excepting bank holidays in which our Customer Service shall be inoperative).
*(Local time in Paris / GMT+1)

9. Questions about This Privacy Policy

If you have any questions regarding this Privacy Policy, or would like more information on Façonnable privacy practices, please contact our Customer Service by sending an e-mail to assistanceclient@faconnable.com or calling to the phone number +33 1 44 54 55 23 during customer attention hours (Monday to Friday from 9 h to 16 h*, excepting bank holidays in which our Customer Service shall be inoperative).
*(Local time in Paris / GMT+1).