Is your website secure?
Of course! You can make your purchases with complete confidence. The transactions carried out on our site are 100% secure.
What payment methods do you accept?
Our online store offers several payment methods: Visa, Visa Electron, MasterCard and American Express. In addition to these payment methods, there are local methods that vary depending on the country where the order is to be sent to.
Can I place an order by phone?
Yes. If you want to shop by telephone, we invite you to contact our assisted sales service at +33 1 44 54 55 23. An agent will guide you step by step until your purchase is completed. This service is totally secure and is available from 9 am to 6 pm (UTC+1), Monday to Friday. This service may not be available during the holiday period.
What should I do if the payment is refused?
If your payment has been declined, this may be for varied reasons. We recommend you to retry the operation using another bank card. If the problem persists, please contact us. We will do our best to help you.
How can I use my discount code online?
Simply enter the code when you make your purchase and the discount will be applied automatically.