Most frequent questions


We deliver free of charge to more than 20 countries and are making our best everyday for improving our international coverage.

Nowadays we deliver to France, United Kingdom, Belgium, Spain, Germany, Switzerland, Luxembourg, Netherlands, Italy, Portugal, Austria, Finland, Sweden, Denmark, Estonia, Greece, Ireland, Monaco, Norway, Romania and Turkey.

Please note that, among the countries we deliver to, there are some exceptions: The French DOM-TOMs, The Channel Islands, Gibraltar, Ceuta, Melilla and The Canary Islands. En savoir plus.
We are pleased to offer free shipping regardless the total sum of your order.
Our delivery times are the following:

Metropolitan France: 2 business days. Our partner UPS will inform you by email about your order status.

Rest of the countries: 2-5 business days. As we work with different partners, do not hesitate to contact our Customer Service Department to have a customized tracking of your order.
You can return an item or the entire order free of charge within a maximum of 30 days. We do not carry out exchanges via our online Shop, but we encourage you to return the item/s you would like to exchange and then place a new order with the desired items.
We replenish our products every week. Do not hesitate to contact our Customer Service Department for specific details.