Le Faço Club - Terms and Conditions



This Internet web site ("Web Site") is provided by Façonnable Spain, S.L. ("The company"), with address in Ctra. Laureà Miró 403-405, 08980 St Feliu de Llobregat, Barcelona - Spain, telephone +34 93 632 7500and Fax +34 632 7525, and registered by The Register of Companies for Barcelona under the Registration No. Sheet B-501407 Volume 45867 Page 68 and VAT No. B85318137 Your use of this Web Site is subject to the following Member Terms and Conditions ("Terms"). Online customers should also refer to the Online Terms and Conditions. The company may revise these Terms from time to time by updating this posting, with the revised Terms taking effect for all users as of the date stated on the posting. Consequently, users should consult the Terms regularly.

Le Faço Club (“The Programme”) is a membership club created and operated solely by The Company, which ultimate goal is to help the customers to engage with The Company. Please read these Terms carefully before using the Web Site and/or signing up to The Programme.

By using doing either of the actions aforementioned, users signify their assent and agreement to these Terms and assert to be able to enter into agreements. If user does not agree to these Terms, then he/she may not use the Web Site.

The use of this website on behalf of a third party grants it the condition of User and involves the full acceptance on behalf of that User of all the conditions included in this Legal Notice.

The Company can offer through the Website, services or products that may be subject to their own particular conditions, depending on each case, which may replace, complete and/or modify this Legal Notice. The User will be informed about the latter in each specific case.


The User undertakes to use the Web Site, contents and services in accordance with the Law, these Terms and Conditions, codes of good conduct and public order. Likewise, the User undertakes not to use this Web Site for illicit ends or purposes or which are contrary to the content of these Terms and Conditions, or detrimental to the interests or rights of third parties, or in any way that may harm, disable or impair the Web Site or its services, or to prevent normal use of the Web Site by other Users. Likewise, the User expressly undertakes not to destroy, alter, disable or, in any other way, damage the data, programmes or electronic documents and others located on the Web Site. The User undertakes not to hinder the access of other users to the login service by means of massive consumption of the computer resources by means of which The Company offers the service, nor to undertake any activities which damage, disrupt or cause errors in the aforementioned systems. The User undertakes not to upload programmes, viruses, macros, applets, ActiveX controls or any other logic device or sequence of characters which cause or are likely to cause any type of impairment to the computer systems of Façonnable or of third parties.


All the contents of the Website (including, but not limited to, the graphic design, source code, logos, texts, charts, illustrations, photos and other elements that appear on the Website), as well as brand names, trademarks or distinctive signs of any sort contained on the Website, are protected by the Law.

The Company does not grant any sort of license or authorisation of personal use to the User regarding his/her intellectual and industrial property rights or with regards to any other right related to the Website and the services and products offered on the latter.

The User acknowledges and agrees that all copyrights, trademarks and any other intellectual property rights on materials or contents that are provided as part of the Website belong to us or to whoever granted us the license for their use, and likewise acknowledges that the reproduction, distribution, commercialisation, transformation and in general, any other form of operation, by means of any procedure, of all or part of the Website’s contents, is a breach of the intellectual and/or industrial property rights of The company or of the owner of the latter.


The User is the only party responsible for the infringements that he/she may carry out or for the damages that he/she may cause due to the use of the Website, exonerating the Company, its partners, group companies, collaborators, employees and representatives from any responsibility that result from the User’s actions.

The Company will make all the efforts and use all the reasonable resources to provide up-to-date and trustworthy information on the Website, however, the Company does not guarantee the absence of errors, possible inaccuracies and/or omissions in any of the contents accessible through this Website.

The User is the only party responsible for any judicial or extrajudicial claim or legal action filed by a third party against the Company based on the use of the Website on behalf of the User. If applicable, the User will assume the costs, expenses and compensations charged to the Company due to the claims or legal actions in question.

The Company is exempt from any responsibility that may arise from interferences, omissions, interruptions, computer viruses, telephone failures or disconnections in the operation of the electronic system, due to causes beyond the Company’s control.

Likewise, the Company is also exempt from any responsibility that may arise due to delays or blockings in the operation of this electronic system caused by deficiencies or overloads on telephone lines or on the Internet, as well as from the damages caused by third parties by means of illegitimate interferences beyond the Company’s control.

The company is authorized to provisionally cancel, and without any prior notice, the accessibility to the Website due to maintenance, repair, update or improvement operations.


The Company reserves the right to modify, develop or update the Legal Notice of this Website, at any moment and without prior notification. The User will be automatically obliged by the Legal Notice in force at the moment of accessing the Website; therefore, he/she must read the Legal Notice periodically.

The company reserves the right to restrict, suspend, discontinue or cancel programme in part or in full.

All members will be notified in due time by an appropriate method, decided by The Company, of such changes The company reserves the right to change programme terms and conditions and benefits in whole or part at any time.


The Company is committed to delivering a website that is equally accessible to all. If you have any accessibility questions or concerns as well as for any query concerning any of these Legal Terms you may contact us at the address, telephone, e-mail or fax indicated below:

Façonnable Spain, S.L.Ctra. Laureà Miró 403-405, 08980 St Feliu de Llobregat - Barcelona Spain

Telephone +33 144 54 55 23

E-mail: lefacoclub@faconnable.com


In the event that any controversy arises, the parties will have the option of trying to solve the matter out of Court. Pursuant article 14.1 of the EU Regulation 524/2013, the European Commission enables a free access to an Online Dispute Resolution (ODR) platform aimed to solve online controversies between users and service providers.

This is the link to thin ODR platform: http://ec.europa.eu/consumers/odr/

If no out-of-Court agreement is reached, the competent Court to solve any such controversies shall be the Court of the place where you (the client) have your residence.



Membership is free of charge but offered on an invitation only basis.

Only valid to customers of The Company.

Only valid to customers aged 18 and over.

Legal entities cannot be members of the club.

A member can only have one account. In the event The Company notices multiple accounts belonging to one member, The Company will reserve the right to suspend, temporarily or definitely, the membership on any of the membership accounts involved.

Employees may not participate in The Programme.

For any additional information, follow procedure stated on 1.6 above.

To be considered an active member of The Programme, the customer must accept these T&C which will be held on The Company’s website, accessible by a link given in the email invitation to opt in to the programme.

Membership will start on the date of T&C acceptance.

For the purposes of obtaining the membership, users shall provide the required personal data in a free and voluntary manner. Data will be processed in compliance with current regulations in force regarding personal data protection, specifically Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Members will select a password and engage to use it diligently and not to make it available to third parties, as well as to report the Company any loss or theft of the same or any unauthorised use by a third party, in order for the Company to immediately block the account.

The Company’s responsibility for member accounts and reservation of the right to issue or withdraw membership at any time.

Only purchases made in (1) our full-price stores and outlet in those countries where The Programme is active and (2) our website: www.faconnable.com are accountable for The Program.

The Company will not retrospectively apply purchases to a member’s account.

The Company’s right to cancel membership and reasons for cancellation (including but not limited to):

Violation of these terms and conditions.


Violation of laws applicable to usage of benefits.

Misuse or misrepresentation of information connected to The Programme.

If the member has acted inappropriately or in an abusive, criminal, or offensive way to staff or in our facilities. Actions will be determined entirely at The Company discretion, which may involve the appropriate administrative and (or) legal actions and which will be communicated by any appropriate method to the parties involved.

No requirement to give member prior notice of cancellation.

In case of cancellation, all the benefits not claimed before the date of the cancellation will be removed and will not be transferred to other member account.

Right for members to cancel the membership.

Members can cancel their membership on The Programme at any time after registration is completed: By contacting us following the procedure stated in statement 1.6 above.

Benefits will be removed immediately after cancellation is completed.

Communications may continue for up to 30 days following cancellation completion.


Benefits related to The Programme have no cash redemption value, cannot be exchanged, sold or transferred. Individual benefits:

Fit and Styling session is subject to be claimed at valid full-price stores, which does not represent a limitation to the valid outlet stores to deliver this benefit if, and only if, the Store Manager considers this event appropriate. This benefit includes (1) basic measurements and (2) styles available at the store where the benefit is being delivered and excludes (1) measurements taken during a Made-to-measure session and (2) styles not available at the store where the benefit is being delivered.

“Faço Day”, consists of a 15% off discount purchase, to be redeemed only once, during a specific time window, which is 4 weeks around the birthday of the member, and it is subject to the actual birthday date having been provided by the member to The Programme, either at registration or at a subsequent modification of personal details. The actual birthday date may be checked at the Store at the time of redemption of this benefit. It includes (1) full-price clothes and accessories, (2) full price licensed products and excludes (1) any service provided at stores, (2) bespoke items, (3) assets, (4) special products, and (5) anything not specifically included on this benefit. This benefit is not subject to be added to additional discounts.

Personalisation of items includes both embossing and monogramming at our full price stores where this service is offered.

Discounts related to The Programme are only available on full-priced items purchased in-store or at The Company’s website.

All benefits are offered at The Company’s solely discretion and, in the event of (1) any current benefit of The Programme being cancelled or modified or (2) any new benefit added to The Programme, appropriate communication will be sent to all valid members at the time the decision of modifying, cancelling or adding the affected benefit(s) is taken.

The Company will not issue guarantees and is not liable for loss, theft, accident, defect or any inconvenience that may occur due to defects of any benefits associated with The Programme.


Benefits related to The Programme may be subject to tax liability at the time of redemption.

Members are entirely responsible of these Tax liabilities.

Terms of fulfilment:

Where benefits are fulfilled by post, must be an address for member.

In case the benefits are related to a birthday date, the member must have provided The Programme with a valid date, which may be subject to further confirmation at the stores.

In case the benefits are related to the commencement of the membership, the date taken into consideration will be the date of the acceptance of these terms and conditions.

In case the benefits are related to a specific event, the date taken into consideration will be the date of such event.


Pursuant to the legislation on Personal Data Protection, Façonnable Spain, S.L., with registered office at Ctra. Laureà Miró 403-405, 08980 St Feliu de Llobregat, Barcelona - Spain informs users that their data will be included in a filing system belonging to the company for the purpose of managing their participation in The Programme.

Details on Data Protection are specified in our Privacy Policy. Users signify their assent and agreement to this Privacy Policy.

Users are informed that they may exercise their rights of access, rectification, erasure and/or objection with regard to their images and personal data by sending an e-mail to the following address: lefacoclub@faconnable.com